Senior Analyst w/OLAP~ Web Analytics role / Intuit
Qualifications
- Experience in business analysis for Fortune 1,000
- 5-7 years of proven analytical methodology - applying process to new business issues without previous business insight
- MUST HAVE 5-7 years of experience in using standard Business Intelligence OLAP tools (Brio, Business Objects, SAS, Hyperion, Cognos, etc.). Experience in large data warehouse environments (ERP, CRM) a plus.
- BA or BS Quantitative coursework (mathematics, statistics, computer science) a plus, but not necessarily required.
- Excellent communication skills and ability to interact with all levels of end users and technical resources.
- Expert at Excel.
- Must be eligible to work in USA without sponsorship.
Full Description
Senior Analyst, QBG Support Website
Business Group: QuickBooks
Location: Tucson, AZ
We will relocate the right candidate!
We are currently seeking a talented Sr. Analyst to work in our Tucson office with the QuickBooks Support Website team. As Sr. Analyst you will be a firm advocate for customers of the QuickBooks Support web site, and the supporting Knowledgebase. Your mission will be to research and report on the experience of users of these sites and turn this research into actionable recommendations to accomplish business objectives. You will act as the leader for implementing and managing both traditional web analytics data and from Intuit's core ACSI driven Customer Satisfaction and VOC data collection systems.
The ability to evangelize the importance of user-oriented sites and data-driven decision-making will be critical. Creativity is key, as you will need to devise new methods to improve site usability and effectiveness and to measure that improvement.
Responsabilities
Web Visitor Behavior & Outcomes Data
- Create web support metrics and analytics dashboards with support leaders; analyze and report holistically on a weekly basis. Educate Intuit Business Units and support organizations on the value of site metrics and usability
- Create, review and submit weekly, monthly metrics reports for web Behavior and Outcomes. Include metrics definitions, and suggestions for further analysis.
- Assist in automation efforts that needed for executive-level reporting (Excel, extracts, SQL, etc).
- Learn to define and manage site data collection tags on all business unit web sites; partner with development team to ensure optimal implementation.
Web Visitor Experience Data
- Define and project manage web site surveys, partnering with Central Analytics organization and other BU's. Use surveys to measure the drivers of customer satisfaction, determine overall satisfaction, know how to impact future satisfaction scores, and predict customers' behavior.
- Analyze ACSI driven customer research and provide analysis and recommendations to improve site performance. Report monthly to web team leaders and support leaders, about Watchpoints and recommendations for action. Review customer data weekly and coordinate with web team members to create, and measure, ongoing site improvements.
- Participate and eventually coordinate user testing to define best support solutions and improve customer satisfaction scores. Testing may include online surveys, lab user testing, or multivariate / A-B testing on the live sites. Work with central organization to define, execute and analyze tests.
Best Practices Leadership
- Learn and apply industry technology and drive metrics tools with current vendors for the benefit of Intuit.
- Develop best practice approaches for analyzing user behavior on the web site(s); as well as general tracking set-up, and data interpretation.
- Educate and advise internal groups on how to best leverage available data and tools. Collaborate with corporate teams for ongoing learnings.
About Intuit
Intuit Inc. is a leading provider of business and financial management solutions for small- and mid-sized businesses, consumers and accounting professionals. Its flagship products and services, including QuickBooks®, Quicken® and TurboTax® software, simplify small business management and payroll processing, personal finance, and tax preparation and filing. ProSeries® and Lacerte® are Intuit's leading tax preparation software suites for professional accountants.
We're far too modest to talk about all our accomplishments (However, that hasn't prevented others from doing so.)
- Intuit took the top spot this year in Fortune magazine's 23rd annual "America's Most Admired Companies," ranking first in computer software companies.
- Fortune Magazine recognizes Inuit as one of the "100 Best Companies to Work For."
- Inc. Magazine features Founder Scott Cook as one of the "25 Entrepreneurs We Love - because he learns, and teaches."
Founded in 1983, Intuit had annual revenue of more than $2.0 billion in its fiscal year 2005. The company has nearly 7,000 employees, with major offices in 13 states across the United States and offices in Canada and the United Kingdom. More information can be found at www.intuit.com.
In addition to annual salary and an individual performance bonus, Intuit benefits include Medical, Vision, Dental, Flexible Spending Accounts, Health Care Spending Account, Dependent Care Spending Account, Disability, Life Insurance and AD&D (Accidental Death and Dismemberment), Employee Stock Purchase Plan (ESPP), 401(k) Plan, Parental Leave, Employee Assistance Program (EAP), Referral Programs, Fitness Incentive, Tuition Assistance, Computer Loan Program, Home Loans, Product Discounts, Corporate Giving, Employee Volunteer Program, Employee Matching Program, Adoption Assistance, On-Site Cafeteria, state of the art work out facilities and ATM as well as Commute Alternatives Program.
Contact
Cindy Schneider
Cindy_Schneider@Intuit.com
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