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Web User Research Manager / Intuit (Bay Area)

Title: Web User Research Manager
Description:
INTUIT - WEB CHANNEL GROUP

About this Opportunity:

If you want to join a winning company that is committed to WOWing Customers and creating a Great Place to Work, a company that seeks the best people and ideas, and whose fundamental belief is that people come to work seeking to do great things, this is the opportunity for you. The dynamic and diverse Web team seeks an enthusiastic Human Factors Researcher.
- Work across Intuit's e-commerce and support websites to improve the customer experience.
- Use a variety of quantitative and qualitative research methods, and drive action based on findings.
- Identify and monitor critical customer metrics. Work closely with Web analytics, design, marketing, and engineering to create innovative solutions to user problems.
- Drive best practices based on emerging UI principles and research/analytics integration.

Required Qualifications and Experience:
- A passion for driving innovative change that improves the customer experience.

- Degree in Human Factors, Cognitive or Experimental Psychology, or an equivalent field in the behavioral sciences OR equivalent industry experience.
- At least 5 years of industry experience as a hands-on researcher
- Expertise in a broad range of methodologies including: usability testing; contextual inquiry; survey design & analysis; heuristic evaluation; card sorts; data analysis; etc.
- Experience translating customer data into concrete, actionable recommendations
- Strong understanding of GUI design best practices
- Skill working with business owners, designers, analysts, and engineers to drive change based on research findings
- Data-oriented with disposition for settling disputes with customer data
- Excellent verbal and written communication and presentation skills
- Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner
- Excellent communication skills and ability to interact with all levels of end users and technical resources.

Required Experience:

Desired Qualifications and Experience:
- Advanced degree in related field
- Familiarity with Web analytics, clickstream analysis, and A/B testing
- Experience with both e-commerce and support websites
- Experience in website design, user flow and information architecture and its impact on the customer experience (e.g. navigation).
- Experience in designing and implementing online surveys about web site user experience.


This Job Requires the Follow Skills:

For Consideration:

Please visit our website using the following link http://www.intuit.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=60362 or email your resume, making sure to include Req. # 60362 & where you saw the posting in the subject line, to jason_ugland@intuit.com. Intuit, Inc. is an Equal Opportunity Employer.

About Intuit:

Intuit Inc. is “America’s #1 most-admired software company.  We create business and financial management solutions for small and mid-sized businesses, consumers and accounting professionals. Our flagship products and services, including QuickBooks®, Quicken® and TurboTax® software, simplify small business management and payroll processing, personal finance, and tax preparation.  Founded in 1983, Intuit has annual revenue of more than $2 billion.  The company has nearly 7,000 employees with major offices across the US.  More information can be found at www.intuit.com.


Education Required: Advanced Degree in related field
Planned Duration of Employment: Full Time
Position reports to: Director, Web Research and Analytics

Contact info:
Jason Ugland               Generate vCard to add to Outlook (Add to Contacts)
(480) 460-7011


Intuit

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