Analyst, Customer Marketing - T-Mobile (Bellevue, WA)

T-Mobile's Customer Marketing Analytics team has a challenging opportunity for an Analyst, Customer Marketing. The Analyst will play an integral role in driving key customer insights to shape Customer Marketing strategies and tactics for the 20 million subscriber base.

T-Mobile has been recognized by J. D. Power and Associates for its outstanding focus on to customers. The right person in this position will have a clear analytical aptitude and a strong customer orientation.

Primary Duties and Responsibilities

• Create effective predictive models to improve marketing response rates and ROI.
• Analyze impacts of Customer Marketing campaigns and develop insights to drive future programs.
• Research, extract, and analyze data from a variety of internal sources in order to answer marketing questions.
• Develop and modify standard reporting solutions that enable users to self-serve on their reporting and data needs using reporting tools.
• Assess data accuracy and suitability for various projects.

• Analytical thinking: must synthesize complex or diverse information, collect and research data, use intuition, business judgment, and critical thinking to complement data.
• Business experience: prior experience in managing changing priorities from different internal customers. Must be able to understand underlying business need, and provide analysis and insights beyond what was originally requested.
• Thoroughness: dedicated to supplying results that have been thoroughly analyzed. Must demonstrate attention to detail, and ensure reliability of final results.
• Planning and organizing: Must prioritize and plan work activities, use time efficiently and provide realistic timelines to internal customers. Must be able to manage multiple projects simultaneously.
• Communication: Must be able to summarize results and learning concisely to internal customers.
• Self-improvement: Must have a desire to learn new tools, analytical techniques, and internal or external data. Must show ability to act on constructive feedback, and provide feedback to others. Must act like an "owner" of their career plan.
• Professionalism: Must react well under pressure; treat others with respect; take responsibility for their own actions and decisions, and follow through on commitments.

• Minimum of 3 years of analytical experience in marketing, sales, operations, or finance. Direct experience in partnering with internal customers required.
• Demonstrable expertise in building predictive models using SAS or SAS Enterprise Miner required. Knowledge of business statistics preferred.
• Minimum of 3 years experience with SAS or SQL or both. SAS certification strongly preferred.
• Experience with reporting tools such as Business Objects, Crystal Reports, Cognos preferred.

T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.

Contact:
For more information, please visit us online at www.t-mobile.com/jobs and reference Req.# 125104. EOE.

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