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Manager, CRM Analytics - Sears (Chicago, IL)Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada. Formed in March 2005 from the merger of Sears and Kmart, Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart and in Canada by Sears Canada. The company is the nation's largest provider of home services, with more than 14 million service calls made annually. For more information, visit Sears Holdings' website at http://www.searsholdings.com. Sears Holdings Corporation is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team. Description: In this role, you will work with business partners in the Merchant organization, Marketing, Real Estate, Supply Chain and Customer Experience to influence key strategic decisions through rigorous market/customer analytics. Responsible for integrating data driven customer insights across the franchise - be a champion of change. Guide insights on customer behavior and lifetime value. Create and manage tactical segmentation schemes to improve customer acquisition, retention and loyalty. Be financially accountable on continuously improving our marketing spending effectiveness. Key Job Responsibilities: 1. Identify, size business opportunities and prioritize analytics projects 2. Manage multiple high level projects and be accountable for meeting deadlines 3. Develop and own profitable customer contact management strategies to orchestrate our go-to-market programs 4. Oversee development, maintenance and enhancement of statistical models to generate profitable incremental sales in marketing 5. Conceptualize modeling framework, define data requirements, create predictive variables, and coordinate model implementation with other business partners 6. Prepare documentation for developed models and provide analysis support for business strategies 7. Oversee experimental designs to support ongoing test and learn process 8. Leverage state-of-the-art data mining tools and modeling techniques to solve business problems 9. Provide analytic leadership on cross-functional teams to deliver business results 10. Perform financial modeling and analysis to provide recommendations to senior management 11. Responsible for recruiting, training, coaching and career development of direct reports Minimum Requirement: -MS or MA in Mathematics, Statistics, Economics or other related fields with emphasis in quantitative methods. Ph.D. is a plus -Excellent technical and analytical skills - expertise in multivariate statistical analysis including regression, regression tree, logistic regression, cluster analysis and ANOVA. -Proficiency in SAS, SQL, SAS Macros and other programming tools. Knowledge of CHAID, CART or other data mining packages -7+ years of applied data mining or database marketing experience (in disciplines such as credit scoring, financial services marketing, portfolio risk analytics) -Experience managing successful financial budgets required (such as Direct Mail program P&Ls) -Experience managing analytics staff required -The candidate must demonstrate a pattern of success in using advanced quantitative analytic methods to solve business problems. Ability to clearly communicate with and persuasively present to a wide variety of audiences, specifically senior management -Ability to use data and business knowledge to influence others -Ability to succeed in a matrix environment -Ability to deal with complex concepts and details -Strong consulting skills -Excellent organizational skills, including time management and relationship building skills Benefits As a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within the Sears organization. You'll also get some of the best benefits in the industry: -Medical, Dental and Legal Plans -Flexible Spending Accounts -Associate Discounts -Group Universal Life Insurance -Long-Term Disability Insurance -Long-Term Care Insurance -Business Travel Accident Insurance -Short-Term Disability -Vacation/Personal and National Holidays -WorkLife Solutions Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown. Sears is an Equal Opportunity/Affirmative Action Employer. Apply Online: http://appclix.postmasterlx.com/track.html?pid=402881bd10a027560110a4ab6d913061&source=datashaping This job ad has expired. Click here for active job ads. |
