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Marketing and Customer Data Management Analyst - Accenture (Seattle, WA)Description Organization: Communications and High Tech Location: Seattle, WA If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. Accentures Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office. Job Description Accenture seeks an experienced data consultant to help support the Customer and Partner Data activities of a high tech firm. The position requires extensive experience in marketing and customer data management operations: data governance, analysis, cleansing, and enrichment. Passionate about data, the candidate will have a good understanding of the use of data in marketing activities. In addition, the individual should possess technical expertise in one or more of the following areas: Customer Data Warehouse platforms, Customer Operations Database platforms, Customer Data Integration (CDI), and ETL (Extract, Transform, and Load) tools. Responsibilities are but not limited to: The candidate will lead customer database projects and data management operations (cleansing, analysis, enrichment, and modeling) within client environments. The individual will act as the primary liaison between business and technical client leads. She or he will run and maintain data models, present data analysis, define and manage execution on data cleansing or data integration solutions between CRM platforms and provide input to data management best practices. Qualifications Basic Qualifications: Minimum of 2 years of experience in the following areas: Project management experience, including stakeholder management, vendor management, work planning, resource and budget management, SLA/KPI definition, tracking and reporting. Project experience with medium to large customer database management implementations. Experience in the use of customer databases for direct marketing, data mining, campaign management, and customer interaction through Web, IVR, and call centers. Technical and functional expertise in one or more areas of Customer Data Integration, including data cleansing, merge/purge, standardization, transformation, matching and parenting/householding processes. Data analysis or modeling proven records; deep SQL and Office Suite (word, excel powerpoint, visio, access) skills are a must. Bachelors degree Preferred Skills: Any experience or exposure to Siebel Analytic, Epiphany or data mining tools (SAS, KXEN, SPSS ) Project planning & estimating Experience working with a global team Experience working in an outsourcing model and vendor management Good understanding of MS data and their systems B2B Marketing experience Professional Skill Requirements Proven ability to work independently and as a team member Ability to be flexible and work analytically in a problem-solving environment Strong communication (written and oral) and interpersonal skills Strong leadership skills Must display professionalism and confidence Strong organizational, multi-tasking, and time-management skills Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them. Please Submit resume online at https://accenture.taleo.net/servlets/CareerSection?art_ip_action=FlowDispatcher&flowTypeNo=13&pageSeq=2&reqNo=60816&art_servlet_language=en&csNo=10003 Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Accenture is an Equal Opportunity Employer. This job ad has expired. Click here for active job ads. |
