Systems Support Specialist / S-Plus (Harlow, UK)

Basic Qualifications

• BSc (or equivalent) in computer science, statistics, mathematics, or similar scientific/numerate subject
  
• Experience in programming within the Pharmaceutical, CRO or medical environment.
  
• Good appreciation of S-Plus scripting for graphing purposes
  
• Experience of SAS programming and demonstrated expertise in the SAS language, especially with the Base SAS, SAS macro and SAS Graph modules
  
• End user experience with S-Plus Tools in the Windows environment
  
• Excellent problem solving and analytical skills
  
• Proven experience in providing formal or informal support to users
  
• Ability to effectively juggle priorities and manage conflicting demands in a high pressure, constantly changing environment
  
• Experience in setting and managing customer expectations.
  
• Strong teamwork and interpersonal skills.
  
• Excellent verbal and written communication skills demonstrated in a global environment
  
• Ability to adapt communication styles to best suit the audience
  

Preferred Qualifications

• Experience in leading programming efforts for major clinical trials and/or submissions.
  
• End user experience with S-Plus Tools in the UNIX environment
  
• Knowledge and appreciation of Computer System Validation and the associated regulatory requirements.
  
• Experience of how to design quality graphs and an understanding of why this is important
  
• Experience of delivering training and technical writing
  

Details

GlaxoSmithKline is one of the world's leading pharmaceutical and healthcare companies, with statisticians and programmers working in Research and Development at UK and US sites. We currently have a vacancy for a Support Specialist to join our Biostatistics & Programming (B&P) System Support Group to support a large number of users for the recently implemented S-Plus Toolkit. The primary role of the System Support Specialist will be to provide both local and global support to all users of the S-Plus Toolkit and associated GSK systems

A key objective of the System Support Group is to maximise both the use and efficiency of the existing tools and systems. This will be done via; the development, maintenance and delivery of training, improving the user documentation and increasing the users’ awareness and knowledge, using appropriate media such as lunch and learn sessions, tip sheets and surgeries, and analysing how the tools are being used to report studies. As the S-Plus Toolkit is new to all users this will be a particularly important objective of the S-Plus Support Specialist.

As a key member of a global support team you will be working alongside other support analysts within Drug Development Sciences (DDS) to ensure core B&P systems work correctly, are adequately supported, comply with regulatory requirements and are regularly upgraded to stay in line with changing business needs and technological advances. This will involve interaction with external vendors, IT support and development teams as well as medical statisticians and programmer analysts from the user community.

The System Support Specialist will also be responsible for liaising with users to determine how the systems can be improved to increase efficiency and productivity as well as keeping up with technological advances. They will then be responsible for working in partnership with the appropriate development group to implement the required changes.

When applying for this role, please use the 'cover letter' of the on-line application to describe how you meet the competencies for this role, as outlined in the job requirements above. Thank you for your interest in this opportunity. The information that you have provided in your cover letter will be used to assess your application. Closing Date for Applications: 31st May 2007

To Apply:

At GlaxoSmithKline we provide a supportive working environment, and a range of development challenges and opportunities. We also offer competitive benefits and compensation packages designed to attract and to retain the very best. For confidential consideration and efficient processing, please apply online via our career pages at www.gsk.com. Enter requisition number 42313.

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