Director of Web Research, Testing and Analytics - Intuit (Mountain View, CA)

After more than 20 years, Intuit continues to transform business and financial management for small and mid-sized businesses, corporate workgroups, consumers, and accounting professionals. The company is currently going through a fundamental transformation from a shrink-wrapped software company to one of the country’s leading providers of web-based applications and solutions. Today Intuit sells more product online than major web retailers like BlueNile.com, Buy.com, BarnesandNoble.com, and CompUSA. The company has also been one of the front-runners in terms of Software-as-a-Service products: the online versions of its major applications, TurboTax Online and QuickBooks Online, have secured the loyalty of millions of paying customers and the company continues to explore new and innovate ‘disruptive’ web-based businesses (a la Clayton Christensen’s “The Innovator’s Dilemma”).

POSITION SUMMARY The Director of Web Research, Testing, and Analytics reports directly into the Vice President of Web Marketing and Commerce and will own all aspects of web analytics, testing, and research for the company. The responsibility will exceed beyond ‘ traditional’ web analytics to include qualitative measurement elements of web experience (surveys, remote usability, experimentation and testing, heuristic evaluations, benchmarking etc). It will also include ownership of the business intelligence strategy for web data--including the use of traditional business intelligence tools to incorporate disparate sources of data to provide a true end-to-end view of the customer experience. This individual will be responsible for building a world-class capability in all of these areas over a multi-year horizon. Key Responsibilities include:

• Define the overall web analytic, research, and testing strategy for a portfolio of very different businesses.
• Build out a world class execution capability to deliver on the strategy.
• Build/scale high-performing research and analytics organizations.
• Develop and deliver critical senior management dashboards.
• Act as an industry thought leader.
• Own relationships with external partners such as Agencies and bring the latest and greatest thinking into the company.
• Act as a core member of the Web Leadership Team.
  

For Consideration: Please submit your resume by clicking on this link. Also, please send a word or pdf version of your resume to jason_ugland@intuit.com Intuit, Inc is an equal opportunity employer

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