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Analytics Head (India)

Company: 24/7 Customer, Inc
Position: Analytics Head - India
Location: Bangalore/Chennai, India
Web: www.247customer.com

SCOPE OF FUNCTION - Lead the development of analytics based business solutions
REPORTS TO - Head, Innovations lab / Chief Innovation Officer

SUMMARY OF RESPONSIBILITIES:

  • Design and deliver analytics based solutions with tangible business value to 24/7 clients
  • Work closely with clients and partners to provide thought leadership and leadership in implementation of analytics based workable business solutions.
  • Lead a portfolio of intensive modeling engagements using advanced statistics, optimization and other quantitative methods (neural networks, data mining, systems dynamics etc.)
  • Provide insights based on the modeling that will drive high quality business decisions to improve client's profitability
  • Deliver presentations to clients in person and over phone/internet
WORK EXPERIENCE & OTHER ABILITES REQUIRED:
  • Passion and deep technical competency in mathematical modeling and business analytics.
  • A proven record of thought leadership in the modeling/analytics area - through publications and/or presentations.
  • 15+ years experience (including Masters or PhD) in the application of mathematical modeling and business analytics to enable decision-making in business.
  • Experience with techniques such as Data mining, Advanced Statistics, Artificial Intelligence based methods, systems dynamics, Monte Carlo simulations, operations research/ optimization etc.
  • Experience in using tools such as SAS and/or other data mining & text mining tools
  • Proven problem-solving skills.
  • Excellent computation and data management skills.
  • Ability to take complex and/or technical concepts and describe them in easy to understand business terminology.
  • Strong project management, writing, strategic thinking and interpersonal skills.
  • A track-record of succeeding in client facing roles
EDUCATIONAL QUALIFICATIONS:

  • Master's or PhD from a reputed institution
  • Field of graduate education - Mathematics, statistics, science, engineering, operations Research, business, computer science or management science
  • Coursework and thesis must involve extensive quantitative modeling and/or analysis
Contact:
Ravi Vijayaraghavan.
email: ravi@247customer.com

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